Case Study: Baton Rouge Telco Federal Credit Union achieves top local search ranking and 300+ authentic member reviews with Birdeye

Keeping a pulse on the competition

Baton Rouge Telco Federal Credit Union, a four-location credit union serving Southeast Louisiana for 80 years, lacked any brand reputation management software and wanted to better collect and leverage authentic online member reviews. The organization selected Birdeye, using its Reviews and Benchmarking products, after finding Birdeye offered the broadest feature set at an affordable price.

Birdeye’s dashboard and reviews widget made it easy to send review requests, display a live review feed on the credit union’s website, and monitor competitors with benchmarking. As a result, Baton Rouge Telco Federal Credit Union received more than 300 new reviews, achieved top visibility for the search term “best credit union baton rouge” (4.8), and strengthened its competitive ranking — demonstrating clear growth in member satisfaction and local market presence with Birdeye.

Baton Rouge Telco Federal Credit Union

Kristin Romero

Vice President of Marketing