Case Study: Hupy and Abraham boosts reviews and saves staff time with Birdeye

Hupy and Abraham Automating Feedback and Elevating the Client Experience

Hupy and Abraham, a Midwest personal injury law firm with 11 locations, was struggling with a manual client feedback process that relied on spreadsheets and one-off emails. The approach was time-consuming, inconsistent, and difficult to scale, creating a heavy burden for staff. To solve this, the firm turned to Birdeye, using Reviews AI and Surveys AI alongside Filevine integration.

Birdeye automated review and survey requests after case closure, routed feedback by office location, and replicated the firm’s custom surveys digitally. The result was a smoother client experience, less internal workload, and more consistent feedback collection across all locations. Hupy and Abraham has collected over 2.1K new reviews, increased its Google ratings, and maintained a strong 4.6-star average rating with an NPS of 59.

Hupy and Abraham

Jill Wellskopf

Marketing Director