Case Study: MedLink achieves 15x more reviews and 20% higher patient satisfaction with Birdeye

How Webchat, Inbox, and Reviews improved MedLink’s patient experience

MEDLINK GEORGIA, a community primary-care provider with 300 employees across 18 locations in 14 Georgia counties, struggled with an online reputation that didn’t reflect its high-quality patient care and needed a simpler way to communicate with patients via email and text. MEDLINK GEORGIA partnered with Birdeye and deployed Reviews, Inbox, Webchat (and Chatbot) to proactively manage patient experience and streamline multi-channel communication.

Birdeye consolidated MEDLINK GEORGIA’s messaging into Inbox, added Webchat/Chatbot for real-time answers, and used Reviews with AthenaHealth integration to send automatic review requests and robust reporting. The result: a 15x increase in reviews, patient satisfaction up 20%, 53,000+ patient interactions, reviews grew from 52 to 807 and average rating rose from 4.1 to 4.7 (some locations went from 0 to 300 reviews in six months), improving patient experience and online visibility.

MedLink

Emily Nix

Director of Marketing and Business Development