Case Study: Sono Bello achieves a 15–20% increase in patient show rate and streamlines patient experience with Birdeye

How Sono Bello uses Birdeye to improve patient experience across 60 locations

Sono Bello, an industry-leading cosmetic surgery company with more than 60 U.S. locations, struggled to manage patient feedback, respond quickly to reviews, and improve low patient show rates due to a manual review process. To streamline review collection and gain actionable patient-experience insights, Sono Bello implemented Birdeye’s platform, using Birdeye Reviews, Surveys, and Insights.

Birdeye automated review invites, survey campaigns and NLP-driven insights so Sono Bello could track feedback by location, topic and keyword, follow patients through post-op checkups, and standardize best practices across centers. The Birdeye solution increased review volume and visibility, provided real-time satisfaction metrics for leadership, and helped drive a 15–20% increase in patient show rate.

Sono Bello

Tim Surowiecki

Chief Marketing Officer at Sono Bello