Case Study: Kitchen Tune-Up transforms customer experience and captures real-time 5‑star reviews with Birdeye

How Sarah Eisenbeisz remodels customer expectations

Kitchen Tune-Up, a national kitchen remodeling franchise led by Sarah Eisenbeisz (Director of Marketing), needed to scale a consistently excellent customer experience across 201 territories and 131 franchisees while efficiently capturing and acting on customer feedback. To manage reputation and surface real‑time sentiment, Kitchen Tune‑Up adopted Birdeye’s customer experience and review‑management platform.

Birdeye provided real‑time review notifications and centralized feedback so the Home Office and franchisees can read and share customer reviews as they arrive—Sarah notes, “I get to read 5‑star reviews each day.” With Birdeye, Kitchen Tune‑Up increased visibility into customer sentiment, quickly celebrated franchise wins, and improved franchisee engagement, resulting in steady streams of positive reviews and a more consistently elevated customer experience across the system.

Kitchen Tune-Up

Sarah Eisenbeisz

Director of Marketing