Case Study: Mr. Electric of San Antonio achieves 500+ reviews and higher Google ranking with Birdeye

How Mr. Electric battled negative reviews and increased SEO ranking

Mr. Electric of San Antonio, a local franchise providing electrical installation and repair services, inherited a poor online reputation from previous owners—low ratings and only a handful of reviews. To rebuild trust and attract more local customers they adopted Birdeye’s Reviews product (customer since Mar 2019) to systematically solicit and manage customer feedback.

Using Birdeye, Mr. Electric of San Antonio sends post-job review requests via text and email (each channel converting at 45%), tracks employee outreach with a leaderboard, and responds to reviews from a single dashboard with automatic alerts. The result: more than 500 authentic reviews, a 4.2 overall star rating, stronger Google search placement in San Antonio, and measurable new-business leads thanks to Birdeye.

Mr. Electric of San Antonio

Matt Bruhn

Owner