Case Study: Moss & Company (property manager) achieves massive visibility, review growth, and better customer experience across 300+ locations with Birdeye

How Moss & Company personalizes its experiences for hundreds of locations

Moss & Company is a property management firm that oversees 300+ locations and more than 14,000 units; they struggled with inconsistent listings, fragmented review monitoring, and no systematic way to collect resident feedback. To regain renter trust and scale operations, Moss & Company adopted Birdeye, deploying its Listings, Reviews and Insights products (with Yardi integration) to centralize listings, automate surveys, and consolidate reviews.

Birdeye provided a single dashboard for listings and feedback, automated touchpoint surveys, and customizable Insights reporting, enabling data-driven decisions and operational changes. As a result, Moss & Company achieved measurable gains including a 761% increase in map views, 218% more search views, 259% more clicks-to-call, 290% more web visits, 222% more directions, a 141% increase in review responses and 62% more reviews—outcomes attributed to Birdeye’s platform.

Moss & Company

Andre Gerasimov

Business Development Director