Case Study: Mecca Property Management achieves higher resident engagement with Birdeye Surveys

How Mecca Property Management Enhances Resident Engagement with Integrated Birdeye Surveys

Mecca Property Management, which manages multifamily and commercial properties in Utah, struggled to collect resident feedback efficiently and turn it into actionable insights. Using Birdeye Surveys with its Appfolio property management system, the company needed a more automated, customizable way to gather feedback across resident touchpoints like move-ins, work orders, and renewals.

Birdeye implemented integrated Surveys AI, AI summaries, sentiment scoring, and flexible survey-building tools to automate feedback collection and streamline reporting. The result was real-time resident insights, easier data-driven decision-making, and stronger engagement, including a 54% increase in NPS promoters in less than 6 months.

Mecca Property Management

Travis Baker

President