Case Study: Spring and Sprout achieves 1647% more Google reviews and boosts patient acquisition with Birdeye

How Birdeye's insight reporting helped all 70 dental practices

Spring and Sprout, a rapidly expanding pediatric dental group, struggled to collect and act on patient feedback as it grew from a few offices to nearly 70 locations. To centralize review generation and reputation management, Spring and Sprout partnered with BirdEye, using its SaaS platform to replace manual flyers and separate surveys with automated review requests and consolidated dashboards.

BirdEye deployed role-based dashboards, SMS/email review campaigns integrated with practice management systems, real-time alerts, Google Seller Ratings and NLP insights to track sentiment and root causes. In 18 months BirdEye helped Spring and Sprout increase Google reviews by 1,647% and Facebook reviews by 253%, achieve an average 4.6 rating, boost paid-search click-throughs and conversions, and improve local organic visibility and patient acquisition.

Spring and Sprout

Todd Boak

SVP Marketing and Communications