Case Study: Steele Creek Pediatric Dentistry achieves 2x more patients with Birdeye

Great Patient Experience Means 2x More Patients

Steele Creek Pediatric Dentistry is a three-location pediatric dental practice with five pediatric specialists that delivers patient-focused care but found its positive experiences weren’t showing up online — only about 177 reviews total — so it was being overlooked by prospective patients. Dr. Goodman chose Birdeye as a patient experience platform, deploying products such as Listings, Reviews, Unified Inbox, Surveys, and Insights and leveraging Birdeye’s integration with the DoxPedo practice management system.

Birdeye automated post-visit review requests via the DoxPedo integration, used Reviews/Listings and Surveys to amplify social proof, and applied its Athena NLP and Insights to track topics and performance by location. The result: Steele Creek Pediatric Dentistry grew from under 177 reviews to over 700, new patient volume more than doubled (2x), and Birdeye now enables real-time monitoring and rapid operational improvements across all three practices.

Steele Creek Pediatric Dentistry

Scott Goodman

Pediatric Dentist