Case Study: Furnace Family improves customer engagement and online reputation with Birdeye

Furnace Family improved customer engagement & online reputation

Furnace Family, a heating, air conditioning, plumbing, and electrical company, needed a better way to connect with customers, generate reviews, collect feedback, and build credibility with prospects. Their previous solution, Podium, wasn’t delivering the review management and texting functionality they needed, so they turned to Birdeye.

Birdeye provided Furnace Family with an easy-to-use dashboard, email and text communication tools, and custom reporting to monitor online reputation. With Birdeye, Furnace Family improved customer engagement and strengthened its online reputation, gaining the social proof and feedback capabilities the team had been looking for.

Furnace Family

Alisa Makowski

Marketing Director