Case Study: Pretty Handy Guys converts 12 new customers in one month with Birdeye Webchat

Engaging customers using Birdeye Webchat converts 12 new customers in first month

Pretty Handy Guys, a single-location handyman business in Atlanta owned by Rick Patterson, struggled to capture more balanced, authentic online reviews and to quickly engage mobile website visitors. To solve this, Pretty Handy Guys turned to BirdEye, deploying BirdEye Webchat along with BirdEye’s review-generation tools to respond to prospects in real time and solicit satisfied customers for feedback.

BirdEye’s webchat and review widget were added to the site, enabling mobile-friendly chats and automated review requests; the impact was immediate. Using BirdEye, Pretty Handy Guys converted 12 website visitors into customers in the first month, saw reviews grow to 104 with an overall 4.4 rating, and had its reviews viewed by over 600 visitors—outcomes Rick Patterson says made BirdEye pay for itself 4X in the same month.

Pretty Handy Guys

Rick Patterson

Owner