Case Study: THRIVE Affordable Vet Care achieves consistent, stellar patient experience across 85+ locations with BirdEye

Delivering Stellar Patient Experience Across 85 Locations

THRIVE Affordable Vet Care, a multi-location veterinary practice with more than 85 locations, struggled with fragmented feedback tools—using ReviewTrackers for reviews and SurveyMonkey for surveys—that didn’t provide the depth or cross-location visibility they needed. They selected BirdEye’s platform to consolidate reviews, surveys, and insights into one customizable system so patients and owners could expect a consistent, high-quality experience at every location.

With BirdEye, THRIVE monitors 6,617 reviews (overall rating 4.2) across Google, Yelp, Facebook and more, responds to feedback from a single dashboard, and has collected 13,989 survey responses to track NPS and service attributes by location. BirdEye’s NLP-powered Insights (e.g., Service/Experience: A with 8,111 mentions) gives area managers actionable, location-level diagnostics, enabling faster remediation and more consistent patient experience across all 85+ locations.

THRIVE Affordable Vet Care

Benjamin Trotter

VP Marketing