Case Study: Cunningham Restaurant Group achieves improved local SEO and guest experiences with Birdeye

Cunningham Restaurant group supercharges SEO and guest experiences

Cunningham Restaurant Group, which operates 34 restaurants across 15 brands, struggled with manual, time-consuming review monitoring and inconsistent local listings that hampered their online reputation and SEO. To centralize reputation and guest communications, Cunningham Restaurant Group implemented Birdeye (using Listings, Reviews, Insights, and Ticketing) to capture sentiment and streamline follow-up across all locations.

Birdeye delivered a single dashboard, mobile alerts, ticketing for prompt responses, Listings to push accurate business info at scale, and sentiment reporting that informed menu and operational changes. The results include a 49% increase in feedback in six months, faster responses (targets within 24 hours), consistent listing updates across sources during COVID, and measurable improvements to guest experience and discoverability thanks to Birdeye.

Cunningham Restaurant Group

Carissa Newton

Director of Marketing