Case Study: Creekmore Marketing achieves a doubled client base and 95% retention with BirdEye

Creekmore Marketing doubles client base, boosts retention with Birdeye

Creekmore Marketing, a digital agency focused on helping small businesses with local SEO, found its service mix was missing online reputation management and struggled to generate client reviews. To close that gap, Creekmore adopted BirdEye’s reputation-management SaaS — using BirdEye’s mobile app, SMS review requests and automated review-generation tools to make collecting reviews simple for less tech‑savvy clients.

By implementing BirdEye’s mobile and SMS-driven review workflows and drip campaigns, Creekmore delivered immediate results: one consignment store increased reviews by 460% and reached the #1 search spot for “used furniture middlebury” in three months. BirdEye-powered campaigns achieved click-through rates up to 78%, helped Creekmore reach a 95% client retention rate, and supported the agency’s growth trajectory as 70% of its clients now use BirdEye.

Creekmore Marketing

Chelsea Creekmore

President