Case Study: ION Solar achieves more customer engagement with Birdeye

Creating a brighter experience with Reviews, Messaging, and Surveys

ION Solar, a solar energy company, needed a better way to capture and engage leads beyond traditional cold calls and door-to-door sales. Using Birdeye, the team wanted to improve customer communication and create more opportunities from website traffic and incoming inquiries.

Birdeye implemented AI-powered Webchat, Messaging, and Birdeye Inbox to capture leads, continue conversations, and manage customer interactions across channels. In 9 months, ION Solar recorded 1,528 Webchat conversations, giving the company more avenues for customer engagement and helping improve the overall customer experience.

Ion Solar

Brennan Vasic

Director of Customer Experience