Case Study: The Gutter Guys achieves 35% business via texting — fewer reschedules and more repeat customers — with Birdeye

Business texting: drives 35% business, with less rescheduling and more repeat customers

The Gutter Guys of New Castle County, a long-established gutter cleaning and installation company, struggled as customers stopped answering calls and voicemails. Their Operations Manager also discovered texts sent from a personal phone were being flagged as spam. They turned to Birdeye—using products such as Unified Inbox, Interactions, and Reviews (with QuickBooks integration)—to improve customer communication and gather more reviews.

Birdeye enabled bulk, targeted business texting, landline vs. mobile detection, and easy contact management so The Gutter Guys could send reminders and seasonal outreach efficiently. The result: 35% of all business now comes through texting, fewer reschedules, more repeat customers, and hours saved on individual outreach—demonstrating clear revenue and operational gains from Birdeye.