Case Study: VanDyk Mortgage Corporation boosts online visibility and customer satisfaction with Birdeye

Boosting Online Visibility and Customer Satisfaction VanDyk Mortgage’s Success Using Birdeye

VanDyk Mortgage Corporation needed a better way to boost online visibility, simplify compliance management, and gather feedback from borrowers, co-borrowers, and agents across the mortgage process. Using Birdeye, the company automated review requests and post-closing surveys to improve customer satisfaction and track performance more effectively.

With Birdeye’s surveys and review tools, VanDyk Mortgage customized questions around loan officer performance, communication, and the overall experience, then used the responses to spot branch-level issues quickly. The results were strong: 93.9% of survey responders were promoters, and the company achieved an NPS score of 92.3, giving VanDyk Mortgage a meaningful competitive advantage with Birdeye.

VanDyk Mortgage Corporation

Adam Morolla

Marketing Technology Specialist