Case Study: Aspen Dental achieves faster patient acquisition and 4x more Google reviews with Birdeye

Automated review collection boosts patient acquisition

Aspen Dental, a nationwide dental group with 500+ practices rapidly opening new locations, needed a way to build a strong online reputation and drive patient acquisition without disrupting existing workflows or practice management systems. To solve this, Aspen Dental partnered with BirdEye and deployed BirdEye’s automated review-collection SaaS integrated into their PMS to capture in-moment patient feedback.

BirdEye’s integration automatically sends tens of thousands of SMS review requests triggered at patient check-in, auto-promotes positive feedback across Google, Facebook and Yelp, and funnels reviews back to each practice. Within three months with BirdEye, Aspen Dental more than quadrupled Google reviews, doubled Facebook and Yelp reviews, and raised its nationwide average rating from 3.8 to 4.0 stars—creating a steady stream of authentic reviews that helped attract new patients.

Aspen Dental