Case Study: Rani Alfers Insurance Agency achieves 6000% more reviews and a 5.0-star rating with Birdeye

6000% more reviews in 1 year boost lead generation and customer acquisition

Rani Alfers Insurance Agency (Farmers Insurance) had many satisfied clients but very little online proof of that satisfaction, making it difficult to attract new prospects. To address this gap the agency implemented BirdEye’s reputation-management and review-generation platform to capture, request, and showcase customer feedback.

BirdEye automated timed review requests (e.g., three days after signup), provided customizable email and SMS workflows, a branded review microsite, and centralized monitoring and social promotion. The results: a 6000% increase in reviews year-over-year (2015–2016), a 5.0 average rating across 100+ reviews (112 shown), a rating 21% above the industry average, and more than 20,000 visits to the microsite — driving measurable increases in website traffic, leads, and phone calls for Rani Alfers Insurance Agency.

Rani Alfers Insurance Agency

Rani Alfers

Owner