Case Study: Affordable Family Storage achieves a 5x increase in customer reviews and higher ratings with Birdeye

5x Increase in Review Quantity with Birdeye

Affordable Family Storage, a multi-location self-storage company with eight sites across five states, struggled to manage and grow online reviews—each location’s feedback had to be checked manually by Gina Svendsen, Director of Marketing. Looking for a centralized reputation solution, Affordable Family Storage turned to BirdEye to streamline review management and capture more customer feedback.

BirdEye provided a single dashboard aggregating reviews from 150+ sites and automated review requests as part of the check-in process. After implementing BirdEye, Affordable Family Storage’s reviews jumped from about 30 per month to 149 in the first full month (nearly 5x), sustained higher monthly totals, and improved location ratings (mostly 4.8–4.9); the company now ties manager bonuses to review performance and reports increased customer acquisition thanks to stronger online reputation.

Affordable Family Storage

Gina Svendsen

Director of Marketing