Case Study: Building products distributor achieves faster credit approvals and $1M reduction in 61+ day aging with Billtrust

Wholesale distributor of building products drives down payment timelines with solutions for credit and collections

Wholesale distributor of building products, one of America’s largest suppliers of specialty building products and millwork, was struggling with slow credit approvals, growing payment aging, manual collections and frequent customer disputes. To address these challenges, the company’s new corporate credit manager engaged Billtrust, deploying Billtrust Credit’s online applications and Billtrust Collections to streamline credit approval and collections workflows.

Billtrust implemented its online credit application and automated collections with disputes functionality, enabling policy changes, automated email outreach and a daily contact plan. In six months the customer cut credit approval time from two weeks to under one day, achieved a 31% decrease in delinquency, a $1M reduction in 61+ day aging, a 134% increase in daily outbound calls, a 39% increase in average daily contacts and a 50% drop in disputed items, with revenue rising 56%; the company has since added Billtrust Cash Application for further efficiencies.