Case Study: Waterlogic achieves streamlined order-to-cash, $5M in automated payments and 3x account coverage with Billtrust

Water distributor streamlines order-to-cash by automating invoicing, payments, cash application and collections

Waterlogic, a North American bottleless water provider serving over 100,000 organizations, faced a sudden loss of its offshore collections team during the pandemic while preparing for an ERP conversion. Having worked with Billtrust since 2014 for invoice presentment, payment processing, cash application and Business Payments Network (BPN) services, Waterlogic needed a fast, reliable collections and order-to-cash solution to preserve cash flow.

Billtrust implemented its collections capabilities alongside existing invoicing, payments and cash application tools—standing up Billtrust Collections in under 30 days—and expanded automation across communications and payments. The results included 68% electronic invoicing, $5 million automated through BPN, a 76% lockbox match rate, a threefold increase in account coverage, 83% of customer communications automated, customer response rates rising from 1% to 7%, and monthly collections exceeding prior highs by $1 million, while eliminating outsourced collectors and related PCI concerns.

Waterlogic

Nate Hurst

Chief Executive Officer