Case Study: Transportation broker achieves 91% lockbox and 86% electronic payment match rates with Billtrust Cash Application

Transportation broker finds new order-to-cash efficiencies after custom implementation experience

Transportation broker, a third-party logistics provider serving over 7,000 customers and working with 30,000 carriers across North America, faced growing order-to-cash complexity as its AR team handled invoicing, payments and cash application manually. They needed a flexible partner that could integrate with their invoicing portal and ERP to automate cash application and scale with their business.

Billtrust implemented a custom solution, deploying Billtrust Cash Application in 2019 and adding Billtrust Invoicing and Payments six months later, including a remittance-only file configuration to match portal payments. The tailored implementation delivered strong results: a 91% lockbox match rate and 86% electronic payments match rate, plus integrated digital and mailed invoicing to streamline collections.