Case Study: Emser Tile eliminates manual A/R and achieves 80% ePresentment with Billtrust

Tile distributor eliminates manual processes

Emser Tile, a leading tile and natural stone designer and distributor, faced time-consuming manual A/R processes: clerks scanned and individually sent invoices, relied on a third party for fulfillment, and used a bank portal with extensive data entry for electronic payments. To address these challenges Emser engaged Billtrust for electronic invoice delivery and an end-to-end A/R/payment solution.

Billtrust automated Emser’s invoice delivery, payments and cash-application workflows, freeing staff for strategic work and eliminating PCI storage concerns. As a result, Emser achieved an 80% customer ePresentment rate (from 0%), 25% ePayments acceptance, an 86% ePayment/ACH match rate, a 50‑basis‑point reduction in large-ticket costs, and better control of interchange fees — all delivered by Billtrust.

Emser Tile

Barry Dambrowski

Director of Credit