Case Study: Action Carting achieves $2M increase in digital payments and 70 hours/month labor savings with Billtrust

Sanitation company uses targeted customer email campaigns to ramp up digital payment adoption

Action Carting Environmental Services, a leading non‑hazardous waste management provider for New York and northern New Jersey, was losing time and money to paper invoicing and check processing as its customer base grew. To offer digital invoice presentment and payment options, Action Carting partnered with Billtrust for invoicing and payments solutions, but customer adoption of digital payments remained low.

Billtrust’s eSolutions Team ran three targeted email campaigns (2018–2020) to drive portal enrollment and online payments; as a result Action Carting received more than 14,000 ACH payments (~$7.3M) and nearly 18,000 credit card payments (~$12.4M), achieved a $2M increase in digital payments, 51% electronic invoice presentment and 32% digital payment adoption, while saving 70 hours per month in manual labor and $23,000 per year in postage.

Action Carting

Marisa Rizzo

Director of Billing and Accounts Receivable