Case Study: Penn Waste Invoice Central achieves 28% ePresentment and reduced customer service calls with Billtrust

Sanitation company brings together all-inone presentment and payment solution

Penn Waste, a full-service commercial and residential recycling and waste removal company serving South Central Pennsylvania, struggled with paper-driven billing and payments that slowed collections and increased A/R work: customers mailed checks without remittance information, making it hard to reduce DSO and prompting requests for electronic invoicing and payment options. To address this, Penn Waste turned to Billtrust for an all-in-one presentment and payment solution.

Billtrust implemented electronic presentment and payment services plus an eAdoption program, enabling Penn Waste to mail invoices quickly, track envelopes, and route invoices into Billtrust’s network for online payment. The result: more than 600 customers enrolled to view/pay invoices online, 28% ePresentment, 350+ electronic payments monthly, improved invoice-level remittance data, and a drastic reduction in customer service calls.

Penn Waste Invoice Central

Tammy Duke

Billing & Customer Service Supervisor