Case Study: Professional Services Provider achieves billing efficiency with Billtrust

Professional Services provider finds efficiency sending over half a million international invoices

Professional Services Provider, a global technology provider serving major enterprises, struggled with the burden of mailing about 760,000 invoices each month and managing billing and payments internally. The scale of this process strained internal resources and made it difficult to keep up efficiently. Billtrust helped address these challenges with its billing and payments platform and eAdoption support.

Billtrust implemented an automated billing and payments solution with a customer portal for 24/7 invoice access and flexible payment options, while also supporting the shift from print to digital invoicing. As a result, Professional Services Provider reached a 71% ePresentment rate, converted over 33,000 customers to eInvoicing in one year, and now sends more than one million bills per month internationally, including 800,000 emails monthly.