Case Study: Plumbing/HVAC Distributor saves time and money with Billtrust

Plumbing/HVAC distributor saves time and money by removing outdated in-house AR processes

Plumbing/HVAC Distributor, one of the largest U.S. distributors of plumbing and HVAC/R products, was struggling with manual in-house invoicing and cash application processes as its business grew. Its AR and credit operations teams needed a more scalable solution, so they turned to Billtrust for help with invoicing, payments, and cash application.

Billtrust implemented a more automated order-to-cash process, including invoice self-service access, cash application, and dunning letter automation. As a result, customers gained 24/7 invoice access, cash receipts increased 20%, and match rates reached 60% by envelope and 83% for line items, saving the internal teams time and reducing manual work.