Case Study: Plumbing Distributors Inc. achieves 78% ePresentment and 67% increase in ePayments with Billtrust

Plumbing distributor drives electronic adoption and customer satisfaction

Plumbing Distributors Inc., a wholesale plumbing distributor with seven locations, faced a manual, print-driven invoicing process and needed a more convenient way for customers to receive and pay invoices electronically. They partnered with Billtrust to implement electronic invoice delivery and payment options using Billtrust’s invoicing and payments portal and eAdoption services.

Billtrust routed PDI’s invoices through its portal, centralized payment tracking, and ran email and calling eAdoption campaigns; within three months ePresentment reached 47%, and after a year invoice ePresentment climbed to 78% while ePayments grew 67%. Billtrust’s solution shrank paper billing, saved time and costs, increased electronic adoption, and improved customer satisfaction.

Plumbing Distributors Inc.

Megan Millard

Accounting Manager