Case Study: Dakota Supply Group achieves $44K in postage savings and a 44% increase in electronic invoicing with Billtrust

Plumbing and HVAC distributor saves $44K in one year and drives customer digital invoicing and payments adoption

Dakota Supply Group, a plumbing and HVAC distributor, was hampered by outdated accounts receivable processes that generated frequent customer calls for invoice copies, limited electronic delivery options, and no digital payment capability—driving up time and postage costs. After evaluating options, Dakota Supply Group selected Billtrust and implemented Billtrust Invoicing and related services to expand electronic invoice delivery and enable online payments.

Billtrust deployed its Invoicing solution, bullpenning feature, an eSolutions adoption campaign, and a self‑service portal for online bill pay. As a result, Dakota Supply Group saved $44,000 in postage in the first year (about $14,000 via bullpenning), grew electronic invoicing by 44% (from 51% to 74%), and reached 18% of receivables collected through online payments as of March 2021, significantly reducing customer calls and AR workload.

Dakota Supply Group

Brent Lundeby

Credit Manager