Case Study: Pitt Ohio Express achieves 75% productivity increase and doubles check processing with Billtrust Cash App Connect

Pitt Ohio Increases Productivity With Billtrust’s Cash App Connect

Pitt Ohio Express, a Midwest and Mid-Atlantic transportation and supply chain provider with 21 terminals and more than 2,200 employees, was processing about 10,000 invoices per day with a small cash application team. Although most payments came through a lockbox, check and remittance images had to be manually keyed into the ERP, causing slow, two-day posting times and heavy labor—so Pitt Ohio turned to Billtrust and its Cash App Connect solution.

Billtrust’s Cash App Connect routed lockbox images directly into the on-site Billtrust software and used proprietary templates and point-and-click capture to automate payment data extraction and application. The automation doubled check processing (50 to 100+ checks/hour), enabled same-day posting, allowed Pitt Ohio to reallocate 60% of A/R headcount, increased productivity by 75%, and reduced payment exceptions by 25%.

Pitt Ohio Express

Diana Early

Vice President of Administration