Case Study: Malin achieves 91% e-invoicing, 75% faster cash application and 78% drop in 90-day aging with Billtrust

Material handling equipment dealership enhances customer experience and efficiency by adopting electronic invoicing and payment capabilities

Malin, a 50+-year material handling equipment dealership, faced manual, poorly tracked order-to-cash processes that made it hard to meet diverse customer invoice and payment preferences and to manage collections (high turnover and reliance on spreadsheets worsened outreach). To address this, Malin worked with Billtrust, adopting Billtrust Invoicing, Cash Application, BPN (Business Payments Network) Invoicing and Billtrust Collections to modernize invoice presentment and payment processing.

Billtrust’s suite automated invoice delivery, payment posting, AP portal posting and collections outreach, quickly paying for itself: interchange fee savings covered the investment within a year. Results included 91% electronic invoice presentment, a 75% (six-hour) reduction in daily cash application, one employee able to manage all AP portals, reallocation of 50% of the AR team to strategic work, and 74% and 78% reductions in 30- and 90-day aging (under four years), while collections headcount stabilized and remote order-to-cash became possible.

Malin

Eddy Harless

Finance Manager