Case Study: IDEXX Laboratories achieves 35% cost savings and streamlined invoice delivery with Billtrust

Manufacturing company streamlines invoice delivery process

IDEXX Laboratories, a global leader in pet healthcare, was managing all customer invoicing in-house with each line of business sending its own bills, which led to customers receiving multiple invoices, overlapping processes, and high postage and labor costs. To address these inefficiencies they evaluated vendors and selected Billtrust, opting for Billtrust’s paper and electronic bill delivery solutions to centralize and modernize invoicing.

Billtrust implemented a streamlined invoice delivery process that allowed multiple logos and tailored bill content, introduced a professional branded bill, and integrated its paper and electronic solutions with IDEXX’s SAP ERP. As a result, 77% of IDEXX customers now receive electronic invoices, IDEXX achieved 35% cost savings, support teams reported significant time savings, and customer satisfaction with billing improved.

IDEXX Laboratories

Melissa Seader

Manager, AP/AR