Case Study: Saint-Gobain achieves 50% reduction in billing costs and 70% eAdoption increase with Billtrust

Manufacturer reduces costs and improves customer satisfaction

Saint-Gobain Performance Plastics, a business unit of Saint-Gobain, sought to optimize its billing after outsourcing invoice delivery and failing to hit cost‑savings targets. To modernize its invoicing and improve customer experience, Saint-Gobain turned to Billtrust and its Billtrust Invoicing service.

Billtrust integrated Billtrust Invoicing with Saint-Gobain’s QAD ERP, enabled multi‑channel delivery (print, email, fax, online) and provided the Client Connect portal for invoice tracking and re‑delivery. As a result, Billtrust helped Saint-Gobain cut internal billing costs by more than 50%, increase customer eAdoption by 70%, achieve 98% ePresentment, and boost customer service productivity while meeting customer invoice preferences.

Saint-Gobain