Case Study: Malin reduces overdue invoices and improves AR efficiency with Billtrust

Malin slashes 90-day overdue invoices by 78% with Billtrust

Malin, a material handling equipment dealership, faced challenges with manual accounts receivable processes and supporting diverse customer invoicing and payment requirements. Their collectors struggled with high turnover and ineffective outreach to past-due customers. To address this, they turned to the automated digital payment solutions from vendor Billtrust.

Billtrust implemented its Invoicing, Cash Application, AP Portal Delivery, and Collections solutions. This automated invoice delivery, payment posting, and collections outreach. The results were significant: a 78% reduction in 90-day overdue invoices, a 75% time reduction in daily cash application, and 91% of customers receiving electronic invoices. Billtrust's solutions also allowed Malin to reallocate half of its AR team to other strategic areas.

Malin