Case Study: Louisiana CAT streamlines order-to-cash and collections with Billtrust AR solutions

Louisiana CAT delivers 71% of invoices electronically with Billtrust

Louisiana CAT, a heavy machinery dealer with over 31,000 customers, faced significant challenges in managing its order-to-cash and collections operations. The process was highly manual, relying on Excel spreadsheets to track collections for more than 3,200 open customer balances daily. This inefficiency was compounded when their collections team was downsized by 70% during the COVID-19 pandemic. The customer used Billtrust Invoicing but needed a more integrated and automated solution from the vendor.

Billtrust implemented its Collections and Digital Lockbox solutions to automate customer outreach and payment processing. This allowed Louisiana CAT's reduced team to maintain productivity and prevent receivables from aging. The results were a 75% match rate for Digital Lockbox payments and 71% of invoices being delivered electronically. Billtrust's solutions enabled a steady, month-over-month improvement in on-time payments, effectively maintaining cash flow during a challenging period.

Louisiana CAT