Case Study: Polymer Manufacturing Company cuts billing costs 50% and boosts eAdoption 70% with Billtrust

Leading manufacturer reduces costs and improves customer satisfaction

Advanced polymer manufacturer, a leader in advanced-technology polymer products for industrial applications, faced rising billing costs and underperforming e-invoicing adoption while outsourcing print, mail and EIPP services. They engaged Billtrust and its Billtrust Invoicing service to seek more advanced billing technology and better customer delivery options.

Billtrust implemented end-to-end Billtrust Invoicing with seamless QAD ERP integration, multi-channel delivery (mail, email, fax, online) and the Client Connect portal for invoice tracking and re-sends. As a result, Billtrust helped the Advanced polymer manufacturer reduce internal billing costs by ~50%, increase eAdoption by 70%, achieve 98% ePresentment and improve customer service productivity while meeting customer invoice preferences.