Case Study: Crescent Parts & Equipment achieves 67% cost reduction and 620% eAdoption growth with Billtrust

HVAC/R distributor reduces costs for customers while minimizing manual tasks

Crescent Parts & Equipment, a third-generation HVAC/R wholesale distributor serving Missouri and southern Illinois, was struggling with a highly manual, costly order-to-cash process that lacked invoice tracking and robust security. To modernize billing without alienating customers, Crescent partnered with Billtrust and explored electronic invoicing and payments solutions.

Billtrust implemented invoicing and payments solutions and ran an electronic adoption (eAdoption) campaign, automating Crescent’s A/R workflows. The results included a more than 620% increase in eAdoption, a 67% reduction in costs, 77% e-presentment, 8.36% electronic payments, improved invoice visibility and customer satisfaction, and freed A/R staff to focus on strategic projects.

Crescent Parts & Equipment