Case Study: S.W. Anderson achieves lower billing costs and improved customer satisfaction with Billtrust

HVAC distributor simplifies processes for mailing invoices to customers

S.W. Anderson, a nearly 60-year wholesale HVAC distributor with nine field offices across New York, New Jersey and Pennsylvania, faced an outdated, manual invoicing process that required staff to print, fold, stuff and mail invoices. To modernize billing and reduce operational burden, S.W. Anderson engaged Billtrust to integrate with its billing system and handle invoice printing and mailing.

Billtrust completed the integration within a month and implemented outsourced printing/mailing with bullpenning to consolidate low-dollar mailings, plus delivery tracking and PDF archiving. As a result, Billtrust helped S.W. Anderson lower postage and processing costs, simplify internal workflows, improve customer satisfaction and reduce errors—leading to quicker invoice delivery and faster payments.

S.W. Anderson

Mike Anderson

President