Case Study: Corken Steel achieves 91% e-invoice adoption and 31% increase in electronic payments with Billtrust

HVAC distributor achieves eAdoption success

Corken Steel, an HVAC distributor in Florence, Kentucky, faced inefficient A/R processes—manual invoice printing, no tracking, a full‑time employee dedicated to billing, and inflexible payment options—that conflicted with their customer service mission. To modernize billing and payments, Corken turned to Billtrust for electronic invoicing, a branded secure online portal, and redesigned invoices.

Billtrust implemented automatic enrollment into electronic invoicing, a customer portal for viewing and paying invoices, and used the Billtrust Business Directory for targeted outreach. As a result, Corken achieved 91% electronic invoice delivery, realized a 31% increase in electronic payments within six months, and lost zero customers during the transition, delivering a more efficient, scalable A/R process.

Corken Steel

Rob Richardson

Credit Manager