Case Study: Thompson Machinery achieves 90% cash-application line-item match rate and 160% increase in digital receivables with Billtrust

Heavy equipment distributor sees improvement in cash application accuracy

Thompson Machinery, a Caterpillar equipment dealer serving Tennessee, Mississippi and online customers, was struggling after a tenured cash-application employee left—experiencing unapplied and misapplied cash, posting delays and falling customer confidence while also needing to move customers away from mailed invoices and payments. They engaged Billtrust for online Invoicing & Payments and later Billtrust Cash Application to address accuracy and digital adoption challenges.

Billtrust implemented its Invoicing & Payments platform, Billtrust Cash Application and an eSolutions three-month email campaign, driving immediate automation and customer digital uptake. The results: more than 90% line-item match rate (in the first 30 days), 1,500+ payments processed per month by a team of one, $1,500/month saved by eliminating value-added keying with payback in under a year, plus a 160% increase in digital receivables and 82% growth in digital payments—significantly improving AR efficiency and customer adoption.

Thompson Machinery

Randy Oden

Corporate Controller