Case Study: Medical Equipment Supplier achieves savings and payment efficiency with Billtrust

Healthcare distributor drives savings and efficiency for processing virtual customer payments

Medical Equipment Supplier, a large healthcare distributor serving hospitals and physicians, was struggling to keep up with a rising volume of virtual one-time-use credit card payments. Its AR team was manually handling about 2,500 virtual card payments per month with three full-time employees, while interchange fees were costing more than $6 million annually.

To solve this, Medical Equipment Supplier partnered with Billtrust and implemented Billtrust’s Business Payments Network (BPN) with virtual card capture technology. Billtrust automated payment acceptance and remittance delivery, optimized Level II/III data, and helped the company save over $2.2 million in 2020, process $219 million across 43,742 payments, and reallocate staff to more strategic work.