Case Study: Össur achieves faster collections and streamlined AR operations with Billtrust

Global leader in orthopedics enhanced their accounts receivable efficiency with Billtrust’s innovation solutions

Össur, a global leader in non-invasive orthopedic solutions, faced inefficient accounts receivable processes marked by payment delays, limited data visibility, and difficulty managing proof of invoice delivery across credit card and ACH transactions. To address these challenges, Össur selected Billtrust and its Billtrust Invoicing and Payments solution to modernize billing, improve the customer payment experience, and gain real-time insights into receivables.

Billtrust implemented a tailored AR system with a customizable dashboard, an enhanced customer portal, automatic overnight updates, and integration with multiple payment methods, completed over a six-month rollout. As a result, Össur achieved faster collections, reduced payment lag, streamlined monitoring, improved customer satisfaction, and year-over-year growth in collections—demonstrating measurable operational and cash-flow improvements driven by Billtrust.

Ossur

Tim Hoffman

Vice President Americas Finance & Business Operations