Case Study: Express Employment Professionals cuts AR costs by 75% with Billtrust

Express Employment Professionals cuts AR costs by 75% with Billtrust

Express Employment Professionals, a staffing agency with over 800 offices, faced significant challenges with its previous accounts receivable solution. Their inefficient cash application process resulted in a low ACH payment match rate of only 20-30%, which kept the AR team mired in continuous manual exception handling. This led them to seek a new partner and implement the Billtrust platform for complete AR automation.

Billtrust provided a comprehensive AR automation solution that included Payments & Surcharging, Digital Lockbox, Cash Application, and Collections. This centralized system across all offices tripled the ACH match rate to 70%, saving the team over 2,000 hours annually. Furthermore, Billtrust's surcharging capabilities enabled Express Employment to reduce credit card acceptance costs by 75%, allowing them to fund further AR transformation without additional budget.

Express Employment Professionals