Case Study: Granite City Electric achieves 70% reduction in paper billing costs with Billtrust

Electrical distributor significantly reduces paper billing costs

Granite City Electric, a 90+-year electrical distributor with 26 branches serving thousands of contractors in New England, faced rising costs and customer-service issues from managing electronic invoicing in-house after outsourcing paper billing. They had worked with Billtrust for paper billing since 2004 (initially cutting costs by 25%), but emailed invoices created inefficiencies and upset customers, prompting a search for a more reliable e-invoicing solution.

Billtrust implemented an electronic invoicing solution that mirrors paper bills, allows multiple invoices per email, stores PDFs for customer access, and enables direct downloads into accounting packages. With Billtrust’s platform and a sales-driven adoption plan, Granite City Electric now sends over 75% of bills electronically and has reduced paper billing costs by 70%.

Granite City Electric Supply Company