Case Study: Eckart Supply achieves $2M in online sales and 60 hours/week time savings with Billtrust eCommerce

Eckart Supply Plumbing, HVAC and electrical supply distributor launched a modern and userfriendly web store with Billtrust eCommerce

Eckart Supply, a family-owned plumbing, HVAC and electrical distributor with eight locations, needed to move from phone-driven sales to a modern web store but lacked eCommerce experience. The company required a partner that could integrate with its Epicor Eclipse ERP, show real-time inventory across locations, and display customer-specific pricing—needs it addressed by selecting Billtrust eCommerce.

Billtrust eCommerce built a user-friendly webstore with out-of-the-box Epicor integration, real-time inventory and pricing by customer, and account-based ordering. Since the 2020 launch with Billtrust, Eckart has generated $2 million in online revenue, saved about 60 hours per week (roughly 1 FTE) by automating orders and reducing calls/emails, and given customers visibility into inventory across eight locations.

Eckart Supply

Sean Lawson

Director of Information Technology