Case Study: Behler-Young Company achieves faster payments and improved customer service with Billtrust

Distributor provides superior customer service with Billtrust Invoicing

Behler-Young Company, a Midwest HVAC/R distributor with nearly 200 associates and 16 branches, was burdened by in-house billing where invoices touched multiple employees and took 3–5 business days to reach customers, causing manual labor, delays and disputes. To offer electronic invoice options and same‑day payment capability, Behler-Young engaged Billtrust and adopted Billtrust’s automated invoicing solution and single sign-on portal for invoice presentment and payment.

Billtrust delivered a 24/7 invoice presentment and payment portal, automated printed invoices, and integrated cash application, streamlining Behler-Young’s order-to-cash process. The partnership cut payment application time from about 20 minutes to under five, reduced inbound customer service questions, lowered USPS mailing costs, and helped keep days sales outstanding in the industry’s best-practices quartile.

Behler-Young Company

Dawn Brekke

Accounting Manager