Case Study: Chiquita achieves 85% electronic invoicing and 10x faster payments with Billtrust

Distributor achieves sustainability with electronic invoice delivery

Chiquita Brands, a global fresh-food distributor serving more than 70 countries with roughly $3 billion in annual revenue, faced unreliable invoice delivery after an initial outsourcing partner failed to meet expectations. To reduce costs, boost A/R productivity, and improve customer satisfaction, Chiquita turned to Billtrust for electronic invoicing and outsourced invoice delivery.

Billtrust redesigned invoices and statements, implemented multiple automated delivery channels (email and optimized print), created customized presentment and payment sites for each brand, and used a U.S. print-center network plus Merchant Services for next‑day processing. With Billtrust, Chiquita now sends more than 85% of invoices electronically, collects payments 10× faster, and reports higher customer satisfaction while advancing its sustainability goals.

Chiquita

Megan Locke

Credit Analyst