Case Study: Johnstone Supply Houston achieves 85% e-invoicing adoption and improved customer satisfaction with Billtrust

Distribution company improves customer satisfaction

Johnstone Supply Houston, a multi-branch HVACR distributor, struggled to move customers from paper to electronic billing and was burdened by manual invoicing processes and rising costs. To address this, they partnered with Billtrust and adopted Billtrust’s eSolutions and online payment portal to promote electronic invoice presentment and payments.

Billtrust implemented a one-stop digital invoicing and payment solution plus a marketing strategy to drive adoption, increasing electronic invoice presentment from 53% to 85% and achieving 26% of customers paying through the portal. The Billtrust solution reduced printing and mailing costs, lowered manual processing, and improved customer satisfaction.

Johnstone Supply

Holley Phelps

Accounting Specialist